Call Center Lifestyle in the Philippines

Yuppie Filipinos get the chance to be employed easily once they obtained their bachelor or diploma degrees because of the emergence of contact centers everywhere in the Philippines. These workers started to fill the 24-hour skyscrapers that gives a colorful background to metro Manila’s financial districts at nighttime.

This only shows that people employed in this job for a couple of years were used to on their ticking biological sleeping habit. They slept all day long just to regain their strength and wake up again at the wee hours to prepare themselves for a nightlong work. Clad in casual attire with matching fashionable coats are the most common props if you are a customer service representative. During break time some even used to occupy the al fresco various dining areas in Manila. In Ortigas for instance, call center agents enjoy their 30-minute to 1 hour break at McDonald’s, Starbucks, among others. For those who have extra pennies, they enjoy the hot aroma of Brazilian coffee in various blend. Others may sit on the corner and lit up their cigarette in a way of releasing their stress from work. It is enjoying isn’t it?

At 8 pm. about 100 people, most 25 younger, sit in a room of enclosed cubicles outfitted with phones and computers. They’ll be working until 4 am. or depends on the schedule of their shifts. Read the rest of this entry »

Foxgate Solutions Expands Operations in Cebu City, Philippines

Foxgate Solutions, Inc., a world-wide provider of integrated business process outsourcing (BPO) and contact center solutions, announced its expansion of its call center in Cebu City, Philippines. The center is already catering to many clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service. With the expansion, it is expected that Foxgate is going to spur more growth. Read the rest of this entry »

TechTeam Global to Establish Service Desk Operations in the Philippines Through Agreement with Rainmaker

TechTeam to expand its global multilingual delivery capability

TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology (IT), enterprise support and business process outsourcing services, today announced that it has entered into an agreement with Rainmaker Asia, Inc., a wholly-owned subsidiary of Rainmaker Systems, Inc. (Nasdaq: RMKR), to establish service desk operations in the Philippines. Under the agreement, Rainmaker and TechTeam will jointly build delivery capability in Manila using Rainmaker’s existing facility, infrastructure and staffing capabilities.

“After careful consideration of many potential locations, we selected the Philippines based on the availability of individuals with excellent language skills, deep technical skills, a high degree of professionalism and a strong customer service orientation,” said Gary Cotshott, President and Chief Executive Officer of TechTeam Global. Read the rest of this entry »